We offer a 30-day return policy. You have 30 days after receiving your item to request a return.
To be eligible for a return, the item must be unused, in the same condition you received it, and in its original packaging, along with your receipt or proof of purchase.
To start a return, contact us at united@netsync.net or call 1-800-724-4209. Returns must be sent to: 146 Blackstone Ave, Jamestown, NY 14701.
If your return is accepted, we will send you return instructions. Items sent back without first requesting a return will not be accepted.
Damages and issues
Please inspect your order on arrival and contact us right away if an item is defective, damaged, or if you received the wrong part, so we can evaluate the issue and make it right.
Exceptions / non-returnable items
Special-order and custom-configured items, products that have been installed, wired, or programmed, and items marked as non-returnable at the time of sale cannot be returned. Please contact us if you have questions about a specific part before ordering.
Exchanges
The fastest way to get the part you need is to return the item you have and, once the return is accepted, place a separate order for the new item.
European Union 14-day cooling-off period
If merchandise is shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As above, the item must be unused, in the same condition you received it, and in its original packaging, with proof of purchase.
Refunds
We will notify you once we have received and inspected your return and let you know whether the refund was approved. If approved, you will be refunded to your original payment method within 10 business days. Your bank or card issuer may take additional time to post the refund.
If more than 15 business days have passed since your return was approved, please contact us at united@netsync.net.